Returns & Exchanges
Our candles are created in small batches to ensure that we provide you with a high-quality product. Our products are handcrafted & hand-poured and use a soy wax blend, so slight variations between candles are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
Returning Items: We do not accept returns. If, for any reason, you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve. We will refund or replace the product that is defective or broken in transit. Freight damages are the responsibility of the carrier.
Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to firstname.lastname@example.org. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
Yellow Butterfly Candle Company, L.L.C. will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.
No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage, and use of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold me for any problems that arise from your improper storage or use of these products.